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Service Level Agreement (SLA)

Between:
RaventraDataQuantix (“Service Provider”)
and:
_____________________ (“Client”)

Effective Date: 12/11/2025

1. Purpose

This Service Level Agreement (“SLA”) establishes the terms and conditions for professional web design and development services provided by the Service Provider to the Client. Its purpose is to define clear expectations regarding project scope, deliverables, timelines, and communication standards, ensuring both parties understand their responsibilities throughout the engagement.

This SLA forms a legally binding agreement and remains effective until completion of the contracted work or formal termination in accordance with Section 10.

2. Scope of Services

The Service Provider agrees to design and develop a website for the Client as outlined in the accompanying project proposal or quotation. Services may include, but are not limited to:

2.1.Project Planning and Design

  • Initial consultation and requirement gathering.

  • Creation of design concepts, mock-ups, or prototypes for Client review.

  • Design customization aligned with the Client’s branding and preferences.

2.2.Website Development

  • Building a fully responsive website optimized for modern browsers and devices.

  • Integration of Client-approved features such as contact forms, galleries, or product pages.

  • Implementation of standard SEO-friendly structure and metadata placement.

2.3.Testing and Delivery

  • Internal testing for visual and functional accuracy.

  • Review by the Client prior to launch.

  • Delivery of website files and access credentials upon final approval and full payment.

All work performed will adhere to industry standards of quality and usability.

3. Exclusions

This SLA applies only to website design and development. The following are not included unless explicitly stated in a separate agreement:

  • Hosting or domain registration

  • Ongoing maintenance or updates

  • Technical support after launch

  • Email setup or IT-related assistance

  • Content writing or photography (unless specified in writing)

4. Client Responsibilities

To enable timely and successful project delivery, the Client agrees to:

  1. Provide all required content, materials, and instructions within the timelines specified.

  2. Review and approve deliverables promptly (typically within five [5] business days) to avoid delays.

  3. Ensure all materials provided (logos, text, images, etc.) are owned or licensed for use.

  4. Assign a single, authorized point of contact for all feedback and approvals.

  5. Complete all payments according to the schedule outlined in the project proposal or invoice.

Delays in communication, feedback, or content delivery may extend project timelines and result in additional charges if the project scope or timeline must be adjusted.

5. Project Timeline

Both parties will agree upon an estimated project timeline before work begins.
The Service Provider commits to making reasonable efforts to meet all agreed deadlines.
However, delays caused by late Client feedback, scope changes, or third-party factors beyond the Service Provider’s control will not be considered a breach of this agreement.

6. Revisions and Change Requests

The Client is entitled to a reasonable number of revisions as specified in the project proposal (commonly two to three rounds).

Revisions are limited to adjustments in design, layout, or content placement consistent with the original scope.
Significant changes — such as new functionality, additional pages, or rebranding — will be considered change requests and may incur additional fees, billed at the Service Provider’s standard rate.

All changes must be submitted in writing and approved before implementation.

7. Payment Terms

  1. The total project cost and payment schedule will be outlined in the project proposal or invoice.

  2. Unless otherwise agreed, payments follow this standard structure:

    • 50% deposit before work begins

    • 50% balance upon completion and before final file delivery

  3. All payments are non-refundable once work has commenced.

  4. Late payments beyond 15 days may result in work suspension until payment is received.

  5. Ownership of deliverables transfers to the Client only after full payment.

8. Intellectual Property

  1. Upon full payment, the Client owns the final approved website design, including graphics, layout, and text content created specifically for the project.

  2. The Service Provider retains ownership of any underlying code libraries, design templates, or tools developed prior to or outside this project.

  3. The Service Provider may display the completed website as part of their professional portfolio unless the Client requests confidentiality in writing.

9. Confidentiality

Both parties agree to maintain strict confidentiality regarding any proprietary information, materials, or business data exchanged during the project.
The Service Provider will not share, sell, or disclose any Client information to third parties without consent.
This clause survives termination of this agreement.

10. Termination

Either party may terminate this agreement with written notice of at least 14 days.

If termination occurs before completion:

  • The Client will pay for all work completed up to the termination date.

  • The Service Provider will provide the Client with deliverables corresponding to the paid portion of work.

  • Deposits are non-refundable once work begins.

If the Client fails to make payments or breaches the terms of this SLA, the Service Provider may terminate the project immediately and retain all work completed until full payment is received.

11. Limitation of Liability

The Service Provider shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities.
In all cases, the Service Provider’s total liability shall not exceed the total amount paid by the Client under this SLA.

12. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and Canada.

13. Entire Agreement

This SLA represents the entire understanding between both parties and supersedes all prior proposals or communications. Any amendments must be made in writing and signed by both parties.

14. Acceptance

By signing below, both parties acknowledge that they have read, understood, and agreed to the terms of this Service Level Agreement.

​

Service Provider:
Name: _________________________
Signature: ______________________
Date: DD/MM/202Y

​

Client:
Name: _________________________
Signature: ______________________
Date: DD/MM/202Y

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